How we expect everyone to behave on Clinkit. Simple, reasonable, non-negotiable.
Clinkit works because everyone using it follows some basic rules. These aren't complicated. They're not buried in legalese. They're just what we expect from every person on the platform, every time.
Be honest. Be kind. Ship what you listed. Pay for what you ordered. Don't try to scam people. Don't be racist, sexist, or generally hateful. That's it.
Photos should show the actual item you're selling, not a stock photo or someone else's listing. Descriptions should accurately represent condition, size, and any flaws. If the item has a hole, say it has a hole. Buyers respect honesty — and they punish dishonesty with bad reviews.
Price your items at what they're worth. Don't inflate prices to then offer fake "discounts" in negotiation. Don't price-manipulate across accounts.
When a sale goes through, you ship within 48 hours. You ship the actual item shown in the listing. You pack it properly. You provide tracking. That's the deal.
Respond to messages within a reasonable time. Be polite, even when disagreeing. Don't ghost buyers or sellers mid-transaction. If something comes up and you can't fulfill an order, tell the other person.
Every transaction must happen on Clinkit so buyers are protected. Asking a buyer to pay you directly via bank transfer or WhatsApp is a scam tactic and will result in an immediate ban.
No harassment. No discrimination. No threats. No hate speech. No targeted abuse. Our community is diverse — gender, religion, ethnicity, orientation — and every member deserves to be treated with basic respect. This rule applies to your messages, your listings, your profile, and every other way you interact on the platform.
No fake reviews. No multiple accounts. No review manipulation. No dispute abuse. No attempting to exploit bugs for profit. Our trust & safety team catches almost all of this automatically. If you're thinking about trying it, don't.
Read the list of prohibited items in our Terms. If you're unsure whether an item is allowed, email safety@clinkit.co before listing it.
If you see something wrong, report it. Use the report button on any profile or listing, or email safety@clinkit.co. We review every report within 12 hours.
Our trust & safety team reviews every reported incident and every auto-flagged account. Consequences depend on severity and history:
If you think we made a mistake with an enforcement action, email appeals@clinkit.co with your account username and a description of what happened. We review every appeal within 72 hours. We may not reverse the decision, but we do read and consider every appeal carefully.
We'll update these rules as our community grows and new situations come up. Material changes are announced in-app and via email.
Our trust & safety team is available 24/7. If you see a rule violation, report it immediately.