Find answers to the most common questions about buying, selling, payments, shipping, and using Clinkit.
Listing items, setting prices, managing negotiations, and getting paid.
Placing orders, tracking shipments, confirming delivery, and disputes.
Escrow, protection fees, withdrawing funds, and transaction history.
Logistics partners, tracking, failed deliveries, and international shipping.
Scheduling drops, managing events, and post-drop operations.
Verification, password reset, privacy, and profile settings.
Reporting users, fraud prevention, and community guidelines.
Opening disputes, resolution timelines, and refund processing.
App installation, bug reports, notifications, and data usage.
When a buyer pays, the money goes into Clinkit's escrow. Once the buyer ships the item and the buyer confirms delivery (or 72 hours pass without a dispute), funds release to your linked bank account within 24 hours.
You can add your bank account details in Settings → Payouts. We support all Nigerian banks.
Sellers pay zero fees. We only charge a small buyer protection fee (5% or ₦200 minimum, whichever is higher) to the buyer at checkout. This covers escrow, dispute resolution, and refunds.
Open a dispute from your order screen. Our trust & safety team will review within 24 hours. If the seller can't provide proof of delivery, you get a full refund. 94% of disputes are resolved in buyers' favor.
Go to your seller dashboard and tap "Start a drop". Pick a date and time (at least 2 hours in the future), add a title, and attach 5–50 items. When the clock hits zero, your drop goes live and items become purchasable.
Read our full closet drops guide for tips on building hype and selling out.
When listing an item, toggle "Negotiable" on. Buyers can then tap "Make an offer" on your listing. You'll get a notification and can accept, counter, or reject the offer. Once you accept, the buyer is redirected to pay immediately.
You can set a minimum acceptable price so you never get lowballed below a certain amount.
Yes. We never share your phone number, address, or BVN with other users. Buyers only see your public username and closet. Your shipping address is only visible to the seller after you've paid, and only for the specific order.
Read our full privacy policy for details.
Can't find what you're looking for? Our support team responds within 24 hours, every day of the week.